Testimonials

Our recent Family Satisfaction Surveys offered heartfelt testimonials from our families and caregivers.

“When her health started to fail, Hospice came in and helped her make her transition peacefully. She also made dear friends through the caring people of Hospice, especially Sister Ann Daly. She also had an aide that came and helped her in the end that was very caring and dear to my mother. Melany was very helpful with keeping her occupied and upbeat and always made Dolores smile. Dolores lived a full life and enjoyed sharing all her memories with the people she loved. She will always hold a special place in our hearts. We would like to offer special thanks to Hospice of Orange and Sullivan for making the end of Dolores’ life so peaceful and comfortable… they gave so much support and love.”

“It is with sincere gratitude that I write this. Hospice and all the nurses, aides, and care team were exceptional, and all of you made this transition to death smooth and with grace.  You all helped ease my mom’s physical pain and, in the end, were transparent about the whole process.  This is a difficult time as she was with us for so long. Now there is a void however she is home with her family that she loves, and we are here to move on and continue until it is our time.  Many thanks from the bottom of my heart.

“Hospice helped my husband in the last four months of his life. The nurses, hospice aides, social workers, and volunteers were wonderful. They are the most caring, unselfish people I have ever met. As my husband was nearing the end of his life, they were with us more and more, and helped me to understand what was happening and what he needed. I cannot praise them enough.”

“I, and all my family, want to thank you for the thorough and compassionate care given to us during my father’s final days. We have remarked often what a wonderful organization you have. It was our first experience with hospice and was so wonderful and helpful in orienting and equipping us for what we were facing. Much love and appreciation. May you and your team prosper and be in health as you enter this new year. May you hang on to that steadiness of spirit as you care for so many who are trying to navigate unknown waters.”

“I could not have asked for a better place for my brother to live his last weeks of life. The “Angels on Earth” at the Kaplan Family Hospice Residence went above and beyond and gave him the dignity I wanted him to have. I also want to thank the chef, who knowing my brother could not swallow, also went above and beyond to fix meals he could eat.  I will never forget all these wonderful people who helped me, my family and our brother through a difficult time.  What a beautiful peaceful place. God bless all of you.”

“I can’t express enough the support and understanding the staff provided to me during my husband’s illness and after he passed. Their professionalism and kindness went above and beyond. As an HR Director for over 30 years, you can only hope to hire staff like yours.”

“Many thanks for the care given to my wife in the final months of her battle. Hospice aide Amber was tremendously helpful with my wife’s quality of life challenges and my wife quickly grew to trust her and to enjoy the joyful spirit she brought into our home each day. The compassionate and professional medical care provided by Nurse Deirdra relieved me of the overwhelming challenges associated with my wife’s condition and allowed all of her medical needs to be met in the comfort of our home. Resources made known to us by Social Worker Donna made a world of difference in the rest of our needs being met. I truly do not know how we would have gotten through without Hospice.”

“You made my mother’s transition from this life to the next more gentle and peaceful than we could have imagined. My family is endlessly grateful for the room you opened to us and the total support system that kept us going through such a heart-wrenching time.  Newburgh is blessed by your team, your facility and your superb care.”

“On behalf of our family we would like to thank the Hospice program for helping us through this trying period.  We felt very comfortable in your care.  Our mother was given back a quality of life when one no longer existed. We were able to have a healthy grieving period without the burden of care-taking.  Your program truly made all the difference with our experience. Love and Thanks…”

“We called upon hospice knowing that our mother was nearing the end of her life, but not knowing what to expect. Upon calling, we received the support we needed to keep mom comfortable at my brother’s home. Oxygen, medications along with the care of a nurse allowed mom to rest comfortably and our family the gift of spending quality time with her. This experiencing has changed the way I look at death now. I am so glad to know that there is such a thing as hospice care.Thank you for treating my mother and our family with such care and respect.”

“Thank you for the Hospice care that was given to my mother at the Montgomery Nursing Home. The extra help and support that my mom and family received from the aide and volunteer was invaluable. We so appreciated everything you did for her and for us.”

“My Mother was fortunate enough to be under Hospice care at my home for the last few months of her life. I cannot say enough about the professionalism, caring and personal commitment of our Hospice nurse and our Hospice Aide. They became part of our family and we will always be grateful.”

“There is no greater sorrow than watching a loved one pass away from painful cancer. Thank you Hospice for all of your guidance and support through this terrible family time. Our “Daddy” was our hero and it would have been unbearable without the support of the Hospice Team to help us navigate the journey. Thank you for all you did for our family!”

“While death will come to us all, it is always hard. Having my sister at The Kaplan Family Hospice Residence made it a little easier for us. Everyone treated her with respect along with her family and friends. My sister was kept as comfortable as possible and when her daughters had questions, they were always answered. My sister was given respect, dignity and love not just from her family, but also from her hospice family. Thank you for all you did.”

“Your organization took on the task of providing care and services for my sister. You provided counseling, advice, medications, nursing services, medical equipment, and guidance to her and our family in a very difficult time. Your organization is extraordinary in its caring and skill. For all your work, dedication to your ideals, and all your help, my family sends its deepest appreciation.”

“We can not thank you enough for the care you gave our sister and the kindness you bestowed upon our family. We had always heard of Hospice, but until someone experiences the comfort, peace and compassion we all experienced, no one can truly understand. Our only regret is that we did not call Hospice sooner, for our sister and ourselves.”

“To our friends at Hospice. Many thanks and great appreciation for the tender loving care administered to my wife. From day one to the very last, our tense anxious days were relieved by your presence here at our home. We were happy and glad that we called, and only wish we had called sooner.”

“Toward the end, Hospice of Orange and Sullivan Counties came into our lives and guided us through the last days with grace, love, and understanding. My darling was at home surrounded by family and then, in an instant…he was gone”.

“Hospice held my hand so I could let go of my mother’s.”