About Us
Mission Statement
To be the leading community resource for providing patients and their families with compassionate physical, emotional, and spiritual end-of-life care, with comfort, dignity, and respect.
Providing End of Life Palliative Care Throughout Orange County and Sullivan County NY
Hospice of Orange and Sullivan Counties, Inc. was incorporated in 1988 as a 501 c3 through an outgrowth of an initial effort in 1981 by three community nurses to provide much-needed support to individuals with terminal illnesses. In 1993, then Hospice of Orange in the Hudson Valley began serving patients in Sullivan County, subsequently becoming Hospice of Orange and Sullivan Counties, Inc. We are certified by the NYS Department of Health and The Joint Commission. Hospice is a specialized concept of care designed to provide comfort and support to patients and their families when a life-limiting illness no longer responds to cure-oriented treatments. Hospice care neither hastens nor postpones death. The goal of hospice care is to improve the quality of a patient’s life by offering comfort and dignity. Hospice care is provided by a team approach of specially trained professionals, volunteers and family members. Hospice addresses all symptoms of a disease, with a special emphasis on controlling a patient’s pain and discomfort and also provides the emotional, social and spiritual support for the patient and the patient’s family. Hospice of Orange and Sullivan Counties provides end of life palliative care in the Home, Hospital, Nursing Home (Skilled Nursing Facility), Group Home, Adult Care Facility or The Kaplan Family Hospice Residence, located in Newburgh. Most hospice care is provided in the home, with a family member or members serving as the primary caregiver. Contact us for more information on our end of life palliative care services at (845) 561-6111 or [email protected].
Patient Safety and Quality of Care
Hospice of Orange & Sullivan Counties is committed to patient safety and quality care. If you have any concerns regarding patient safety or quality of care, please email the management team or call (845) 561-6111 and ask for a Management Team Member. Hospice of Orange & Sullivan Counties takes notifications concerning patient safety and quality of care seriously and will investigate all concerns brought to our attention. Any patient safety or quality of care concern may also be reported to The Joint Commission at https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/.
Awards & Accolades
Centers for Medicare and Medicaid Services (CMS)
The Centers for Medicare and Medicaid Services (CMS) has issued its star rating report and Hospice of Orange & Sullivan Counties is officially a 5-star rated organization. The 5-star rating is a direct result of the satisfaction expressed by caregivers of our patients regarding the quality of care provided by Hospice of Orange & Sullivan Counties, as measured through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys. The CAHPS Hospice Survey is designed to be a consumer-friendly, easy-to-understand, and straightforward way to compare providers using a star system, with 5-stars being the highest rating. Results are calculated and publicly reported every other quarter.
Hospice of Orange & Sullivan Counties is the only hospice in the Hudson Valley to achieve a 5-star rating this reporting period and one of only six hospices in New York State to do so. CMS uses various quality measures to rate hospices. Hospice of Orange & Sullivan Counties exceeded both state and national benchmarks for all the quality measures in the report. The data collected by CMS is available for viewing at the Medicare.gov/care-compare website.
Joint Commission
Hospice of Orange & Sullivan Counties, Inc. has maintained The Joint Commission’s Gold Seal of Approval® since 1996 by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.
The Joint Commission’s standards are developed in consultation with health care experts and providers, measurement experts, and patients. They are informed by scientific literature and expert consensus to help health care organizations measure, assess, and improve performance. The surveyors also conducted onsite observations and interviews.
SHP Superior Performer Award
Hospice of Orange & Sullivan Counties is being recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2022 calendar year. The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care.
Hospice Mission Statement
To be the leading community resource for providing patients and families with compassionate physical, emotional, and spiritual end-of-life care with comfort, dignity, and respect.