Visitation Guidelines - Hospice of Orange & Sullivan
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Visitation Guidelines

Updated: 03.18.2024

Hospice of Orange & Sullivan Counties continues closely monitoring and maintaining CDC guidance and New York State Department of Health regulations regarding patient-family visitation. Our highest priority is the health, safety, and well-being of our patients, visitors, and employees. Please call or check the website for the most up-to-date policy regarding masking at the Residence.

Visiting Hours:  8:30 am – 8:30 pm

General Visitation Guidelines

The Kaplan Family Hospice Residence is considered the patients’ home. As such, they will personally regulate whom they would like at their bedside and the number of visitors they wish to have at one time. The patient’s preferences and comfort will govern visitations.

Patients can enjoy public spaces with family and friends if they are able. These spaces include the dining room, nutrition center, family room, meditation room, great room, back door patios, gazebos, and walkway.

Children under the age of 7 must always be under direct adult supervision. Children between the ages of 7- 15 need an adult in the building for support and guidance.

Quiet hours allow patients to get the appropriate amount of rest they require. During these times, public spaces are restricted, and electronic devices should be on vibrate or low volume.

The Kaplan Family Hospice Residence can accommodate overnight visitors at the patient’s request. The patient or health care proxy will identify the person to remain at the bedside.

Visitors are prohibited from smoking or consuming alcoholic beverages in the building or on the grounds.

All visitors are strongly encouraged to have been vaccinated for COVID-19 and influenza.

Visitors are asked to notify the Residence Care Team if, at any point after visitation, they become symptomatic or test positive for any respiratory illness (COVID-19, Influenza, RSV, etc.) to allow for contract tracing. Notify the Nursing Director upon identification.

For those who have already submitted a referral to the Intake/admission department, tours of the building can be arranged by appointment.

Visitation Questions or Requests

 Please call The Kaplan Family Hospice Residence for any additional visitation needs. (845) 561-3947

General Healthy Guidelines

  • If you have cold and flu symptoms, please stay home.
  • Wash hands before and after visiting.
  • Avoid touching your eyes, nose, mouth, and face with unwashed hands.
  • Cough or sneeze into a tissue, discard immediately and wash hands.

We will continue to monitor the CDC and local and state health department regulations and adjust visitation guidelines accordingly. More importantly, thank you for allowing us to provide you and your loved ones safe, compassionate care.