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Visitation Guidelines

Update: 10.21.2022

Hospice of Orange & Sullivan Counties has been closely monitoring and maintaining CDC guidance and New York State Department of Health (DOH) regulations regarding patient-family visitation. Our highest priority is the health, safety, and well-being of our patients, visitors, and staff.

Visiting Hours:  8:30am -7:00pm

 General Visitation Guidelines

  • Visitors are encouraged to have been vaccinated for COVID-19 and the flu.
  • Visitors will be prescreened for temperature and exposure risks prior to each visit.
  • Visitors must wear KN-95 masks (no cloth masks) within the Residence, at all times, including patient rooms. If you do not have a mask, we can provide one for you.
  • Social distancing is encouraged during peak times of visitation.
  • For patients with large gatherings of family and friends, visitation of two-at-a-time will be structured in time intervals throughout the day or night to accommodate and optimize the quality of visitation experience, while maintaining safety.
  • Notify Residence Nursing Director or Charge Nurse if at any point after visitation, you become symptomatic or test positive for COVID-19 or the flu.
  • Exceptions to the visitation policy are made when death is close or on a case-by case basis with approval of the Residence management team.

For Visitation Questions or Requests

Please call the Kaplan Family Hospice Residence for any additional visitation needs.

(845) 561-3947


 General Healthy Guidelines

  • If you have cold and flu symptoms, please stay home.
  • Wash hands before and after visiting.
  • Avoid touching your eyes, nose, mouth, and face with unwashed hands.
  • Wear a mask when indoors or in large gatherings.
  • Cough or sneeze into a tissue, discard immediately, and wash hands.

The Kaplan Family Hospice Residence is proud to report that due to our adherence to CDC and state guidelines, we have had no COVID-19 outbreaks since the pandemic began in 2020.

We will continue to monitor the CDC, local, and state health department regulations and adjust visitation guidelines accordingly.

Thank you for your patience during this challenging time. More important, thank you for allowing us to provide safe, compassionate care to you and your loved ones.