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Kaplan Family Hospice Residence Coronavirus Update

Update: 3.4.2022

Due to current COVID-19 illness and by CDC and Department of Health guidance, we are implementing the following visitor policy to protect the health of our patients, visitors, and staff. This policy is subject to change. 

We are grateful for the privilege of caring for our community.

New Visitor Policy for Kaplan Family Hospice Residence

Facility visitation policy per recommendations from the
NYSDOH, CMS & CDC to minimize the exposure to COVID-19:

All visitors are strongly encouraged to have been vaccinated for influenza.


Visitation is restricted to:

 Immediate Family Members Only

Visiting hours, are 8:30 am-7:00 pm

Pre-screening will take place within the foyer by staff (temp, questionnaire)


If cleared: visitors will enter the patient room DIRECTLY FROM THE COURTYARD

Unvaccinated visitors will be allowed a visit of 1 hour


We cannot allow visitors multiple entrances/exits during the visit as this is not conducive to a peaceful environment.  

Staff will require you to leave the room when they are in the room providing any care – you will use the courtyard door to exit and not enter the hallway.

Thank you for being so cooperative.

Kaplan Family Hospice Residence Coronavirus Update

The leadership of Hospice of Orange and Sullivan Counties has been closely monitoring the rapidly evolving developments relating to the Coronavirus. Our highest priority is the health and well-being of our patients and staff, and we want to let you know the precautions we are taking at this time.

• First, we’re responding to the most updated reports from the CDC and state and local government agencies.

• We have significantly increased the frequency of cleaning of all our administrative offices and our Kaplan Family Residence, with attention to high touch areas, countertops, bathroom facilities, door handles, seat arms, and all points of common contact. All patients in our care will have their temperature taken and recorded three times daily.

• We’ve increased signage around our facilities and are screening community and residential patients for risk factors.

• We ask our staff to please stay home if they have a cough, cold, or fever of any kind or if they think they may have been exposed to the virus.

All staff will have their temperatures monitored before the start of their shift. Anyone with a recorded temperature of greater than 100.4 will not work their shift and be evaluated further before returning to work.

In an abundance of caution, we are restricting traffic in our administrative offices and have suspended support groups, and will limit office visitors to only those who provide essential services. Some office staff will work remotely, and the clinical team will continue to provide services in the community and our Kaplan Family Residence.

• Beginning today, we are restricting visitors to patients in our care at The Kaplan Family Residence to a maximum of two at a time.

• Visitors must not visit if they have a cough, cold, or fever of any kind or if they think that they may have been exposed to the virus.

Visitors should check-in at the reception desk upon arrival. All visitors must agree to have their temperature taken before accessing the Residence. Your temperature will be taken upon entering and recorded on a tracking sheet. Visitors with a temperature of greater than 100.4 will be asked to leave. Visitors without a temperature will be asked to use hand sanitizer before proceeding with their visit, wash their hands, and use hand sanitizer liberally while in our facility.

If the two-visitor maximum has been met, visitors will be asked to remain outside the building rather than congregate in the facility.* WE ARE LIMITING THE TOTAL NUMBER OF VISITORS PER PATIENT IN 24 HOURS TO  TWO (2) PEOPLE. THE 24 HOURS IS DEFINED AS 12:00 AM-11:59 PM. This is common sense infection control prevention. Visitors are asked to please provide this guidance to potential visitors and coordinate visits as much as possible.

• We are discouraging the sharing of food and drink and ask that if you bring in food or drink, it remain in the room you are visiting and take all leftovers out of the building when you depart the residence.

Some helpful reminders for all of us:

• Wash your hands frequently, thoroughly, and consistently before eating or drinking. Wash for at least 20 seconds with soap and water and use an alcohol-based hand sanitizer to kill germs.

• Avoid touching your eyes, nose, mouth, and face with unwashed hands.

• Cough or sneeze into your elbow or a tissue. If you use a tissue, dispose of it in the trash immediately.

• If you have cold and flu symptoms or are not feeling well, please stay home.

We will continue to monitor this developing situation closely and comply with recommendations and instructions from our local and state health departments.

Thank you for allowing us the privilege of providing care to you and your loved ones.