Update: 3.9.21

*Because Covid-19 continues to pose a threat to our patients and staff, we’ve been advised to restrict visitation to only the most essential visits. Our Registered Nurses will assist you in determining how much contact is permissible. Thank you for your understanding. We are grateful for the privilege of caring for our community.

New Visitor Policy for Kaplan Family Hospice Residence

Facility visitation policy per recommendations from the
NYSDOH, CMS & CDC to minimize the exposure to COVID-19:


Visitation is restricted to:

 Immediate Family Members Only

Visiting hours are 8:30 am-7:00 pm

Pre -screening will take place within the foyer by staff (temp, questionnaire)


If cleared: visitors will enter the patient room DIRECTLY FROM THE COURTYARD


We cannot allow visitors multiple entrance/exits during the visit as this is not conducive to a peaceful environment  

Staff will require you to leave the room during the time they are in the room providing any type of care – you will use the courtyard door to exit- not enter the hallway

Thank you for your cooperation.

Kaplan Family Hospice Residence Coronavirus Update

The leadership of Hospice of Orange and Sullivan Counties have been closely monitoring the rapidly evolving developments relating to the Coronavirus. Our highest priority is the health and well-being of our patients and staff, and we want to let you know the precautions we are taking at this time.

• First, we’re responding to the most updated reports from the CDC and from state and local government agencies.

• We have significantly increased the frequency of cleaning of all our administrative offices and our Kaplan Family Residence, with attention to high touch areas, counter tops, bathroom facilities, door handles, seat arms and all points of common contact. All patients in our care will have their temperature taken and recorded three times daily.

• We’ve increased signage around our facilities and are screening both community and residential patients for risk factors.

• We are asking our staff to please stay home if they have a cough, cold or fever of any kind, or if they think that they may have been exposed to the virus.

All staff will have their temperatures monitored prior to the start of their shift. Anyone with a recorded temperature of greater than 100.4 will not work their shift and will be evaluated further before returning to work.

In an abundance of caution, we are restricting traffic in our administrative offices and have suspended support groups and will limit office visitors to only those who provide essential services. Some office staff will work remotely, and the clinical staff will continue to provide services in the community and our Kaplan Family Residence.

• Beginning today, we are restricting visitors to patients in our care at The Kaplan Family Residence to a maximum of two at a time.

• Visitors must not visit if they have a cough, cold or fever of any kind, or if they think that they may have been exposed to the virus.

Visitors should check in at the reception desk upon arrival. All visitors must agree to have their temperature taken before they are allowed access to the Residence. Your temperature will be taken upon entering and recorded on a tracking sheet. Visitors with a temperature of greater than 100.4 will be asked to leave. Visitors without a temperature will be asked to use hand sanitizer before proceeding to their visit and to wash their hands and use hand sanitizer liberally while in our facility.

If the two-visitor maximum has been met, visitors will be asked to remain outside of the building rather than congregating in the facility.* WE ARE LIMITING THE TOTAL NUMBER OF VISITORS PER PATIENT IN A 24 HOURS PERIOD TO  TWO (2) PEOPLE. THE 24-HOUR PERIOD IS DEFINED AS 12:00 AM-11:59 PM. This is common sense infection control prevention. Visitors are asked to please provide this guidance to potential visitors and to coordinate visits as much as possible.

• We are discouraging the sharing of food and drink and ask that if you bring in food or drink it remain in the room that you are visiting and that you take all leftovers out of the building when you depart the residence.

Some helpful reminders for all of us:

• Wash your hands frequently and thoroughly and always before eating or drinking. Wash for at least 20 seconds with soap and water and use an alcohol-based hand sanitizer to kill germs.

• Avoid touching your eyes, nose, mouth, and face with unwashed hands.

• Cough or sneeze into your elbow or into a tissue. If you use a tissue, dispose of it in the trash immediately.

• If you have cold and flu symptoms, or are not feeling well, please stay home.

We will continue to monitor this developing situation closely and comply with recommendations and instructions from our local and state health departments.

Thank you for allowing us the privilege of providing care to you and your loved ones.