Hospice of Orange & Sullivan Counties Recognized as a 5-Star Rated Organization

The Centers for Medicare and Medicaid Services (CMS) has issued its star rating report and Hospice of Orange & Sullivan Counties is officially a 5-star rated organization.

The 5-star rating is a direct result of the satisfaction expressed by caregivers of our patients regarding the quality of care provided by Hospice of Orange & Sullivan Counties, as measured through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys. The CAHPS Hospice Survey is designed to be a consumer-friendly, easy-to-understand, and straightforward way to compare providers using a star system, with 5-stars being the highest rating. Results are calculated and publicly reported every other quarter.

CMS paused its rating system during the COVID-19 pandemic. When the rating system restarted in August of 2022, Hospice of Orange & Sullivan Counties was proudly 4-star rated. “The organization focused on continuous performance improvement to better the care provided to our patients and their loved ones, and it paid off,” stated Sandra Cassese, RN, MSN, CNS, President and CEO of Hospice of Orange & Sullivan Counties. “This achievement is a testament to our employees’ commitment to providing top-notch quality care.”

Hospice of Orange & Sullivan Counties is the only hospice in the Hudson Valley to achieve a 5-star rating this reporting period and one of only six hospices in New York State to do so. CMS uses various quality measures to rate hospices. Hospice of Orange & Sullivan Counties exceeded both state and national benchmarks for all the quality measures in the report. The data collected by CMS is available for viewing at the Medicare.gov/care-compare website.

“Receiving this 5-star rating is a profound honor and a testament to the exceptional care and dedication of our entire hospice team. This recognition not only highlights the remarkable efforts of our staff but also reaffirms our commitment to providing compassionate and high-quality support to those in need,” said Charles Milich, Chair of the Board of Directors, Hospice of Orange & Sullivan Counties.

Hospice of Orange & Sullivan Counties has been providing compassionate end-of-life care to patients and their families since 1981. The organization, incorporated in 1988, serves both Orange and Sullivan Counties and is certified by the NYS Department of Health and The Joint Commission. Its mission is to be the leading community resource for providing patients and their families with compassionate physical, emotional, and spiritual end-of-life care with comfort, dignity, and respect.

If you or someone you know could benefit from hospice care, please contact Hospice of Orange & Sullivan Counties at (845) 561-6111 or visit our website at www.hospiceoforange.com.