Awards & Accolades

Centers for Medicare and Medicaid Services (CMS)

The Centers for Medicare and Medicaid Services (CMS) has issued its star rating report and Hospice of Orange & Sullivan Counties is officially a 5-star rated organization. The 5-star rating is a direct result of the satisfaction expressed by caregivers of our patients regarding the quality of care provided by Hospice of Orange & Sullivan Counties, as measured through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys. The CAHPS Hospice Survey is designed to be a consumer-friendly, easy-to-understand, and straightforward way to compare providers using a star system, with 5-stars being the highest rating. Results are calculated and publicly reported every other quarter.

Hospice of Orange & Sullivan Counties is the only hospice in the Hudson Valley to achieve a 5-star rating this reporting period and one of only six hospices in New York State to do so. CMS uses various quality measures to rate hospices. Hospice of Orange & Sullivan Counties exceeded both state and national benchmarks for all the quality measures in the report. The data collected by CMS is available for viewing at the Medicare.gov/care-compare website.

Joint Commission

Hospice of Orange & Sullivan Counties, Inc. has maintained The Joint Commission’s Gold Seal of Approval® since 1996 by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

The Joint Commission’s standards are developed in consultation with health care experts and providers, measurement experts, and patients. They are informed by scientific literature and expert consensus to help health care organizations measure, assess, and improve performance. The surveyors also conducted onsite observations and interviews.

We Honor Veterans

Hospice of Orange and Sullivan Counties, Inc. is a top tier of Community Partner Level V of We Honor Veterans, a program developed by the National Hospice and Palliative Care Organization (NHPCO) in collaboration with the Department of Veterans Affairs.

To achieve this distinction, we have worked diligently to provide education for staff and volunteers, built an organizational capacity to provide quality care for Veterans, and developed and strengthened relationships with VA medical centers and other Veteran organizations. We have improved our ability to provide support to veterans by learning respectful inquiry, compassionate listening, and grateful acknowledgment. We are proud to have reached and maintained the highest accreditation of Level V.