The leadership of Hospice of Orange and Sullivan Counties have been closely monitoring the rapidly evolving developments relating to the Coronavirus. Our highest priority is the health and well-being of our patients and staff and we want to let you know the precautions we are taking at this time.
- First, we’re responding to the most updated reports from the CDC and from state and local government agencies.
- We have significantly increased the frequency of cleaning at all of our administrative offices and our Kaplan Family Hospice Residence, with particular attention to high touch areas, counter tops, bathroom facilities, door handles, seat arms and all points of common contact.
- We’ve increased signage around our facilities and are screening both community and residential patients for risk factors.
- We are asking our staff to please stay home if they have a cough, cold or fever of any kind, or if they think that they may have been exposed to the virus.
In an abundance of caution, we are restricting traffic in our administrative offices and have temporarily suspended support groups and will limit office visitors to only those who provide essential services. Some office staff will work remotely and the clinical staff will continue to provide services in the community and our Residence.
In order to ensure timely response to referrals from our community, we are expanding the hours of operation for our Intake Department beginning March 18, 2020. The new hours of operation are Monday through Friday, 8:30 am to 6 pm.
Referrals can be faxed to 845- 561- 5258 or you call the office at 845-561-6111 and the receptionist will direct your call to the Intake Department.
If you wish to make a referral outside of regular office hours, please call 845-561-6111 and our answering service will direct your call to the nurse that is on-call.
For added convenience you can make a referral on line and an Intake Professional will contact you.
It is privilege to serve our community and we thank you for entrusting us with your care.
Some helpful reminders for all of us:
- Wash your hands frequently and thoroughly and always before eating or drinking. Wash for at least 20 seconds with soap and water, and use an alcohol-based hand sanitizer to kill germs.
- Avoid touching your eyes, nose, mouth, and face with unwashed hands.
- Cough or sneeze into your elbow or into a tissue. If you use a tissue, dispose of it in the trash immediately.
- If you have cold and flu symptoms, or are not feeling well, please stay home.
We will continue to monitor this developing situation closely and comply with recommendations and instructions from our local and state health departments.