A Generous Grant Supports New Technology to Benefit Patients and Caregiving Staff

From left: Social worker Christine Baraschi, Volunteer Coordinator Deborah Shepard review Firenote’s features with Registered Nurse and Trainer Kirsten Smylla

 

Hospice of Orange & Sullivan Counties is proud to announce the implementation of a new state-of-the-art Electronic Medical Record (EMR) system, made possible in part through a generous $25,000 grant from Resorts World Catskills through its RW Gives charitable giving program. This important investment enhances patient care, improves operational efficiency, and strengthens dignified end-of-life services for individuals and families facing life’s most difficult moments.

The new EMR system represents a significant advancement in the tools available to Hospice’s dedicated clinical teams, providing real-time access to comprehensive patient information and enabling faster communication, more informed decision-making and stronger care coordination across all settings, said President and CEO Eric Gatsik.

“The advanced technology will help clinicians respond more quickly to evolving patient needs and strengthen medical care, resulting in an even higher level of personalized support for patients and families,” Gatsik said. “This new system also will reduce time spent on paperwork and administrative tasks. Automated workflows and new capabilities will allow staff to complete documentation more efficiently — freeing them to spend more meaningful time with patients and their loved ones.”
Gatsik generously thanked Resorts World Catskills and its RW Gives program for its $25,000 grant. “We are incredibly grateful for their support of this initiative, as well as for recognizing the importance of high-quality hospice care and for investing in the technology that helps make that care possible,” he said. “Resort World Catskills’ and RW Gives’ support reflects a shared commitment to community health and wellness — and will have a lasting impact on the patients and families Hospice of Orange & Sullivan is privileged to serve.”

The new electronic medical record system, called Firenote, also will support long-term organizational sustainability through improved accuracy, stronger compliance and reporting capabilities. It also will offer advanced metrics that will be vital during data-driven decision-making. Staff training is now being provided and will continue into July when the system will go live. Hospice is pleased that staff feedback has been positive.

Because of community partners like Resorts World Catskills, Hospice of Orange & Sullivan Counties can continue investing in the people, programs and technology that make exceptional care possible. Together, we are advancing healthcare, strengthening our communities, and ensuring comfort, dignity and support for those who need it most. Learn more about Hospice at HospiceOfOrange.com; learn more about Resorts World Catskills and RW Gives at https://rwcatskills.com/resorts-world-gives/. June 2026